Assertive behaviour at work will lead to more effective work practices, greater motivation and greater individual success.

Target Audience

This course is designed for those in any work environment that wish to deal more assertively with people or situations.

Objectives

By the end of the courses, participants will:

• Recognise and understand the three main types of human behaviour.
• Identify the advantages and disadvantages of each type.
• Discuss and be aware of the difference between assertive and aggressive.
• Practise skills learnt to manage difficult, demanding and challenging people.